Apple has been the foremost-leading smartphone brand for several years now, and one of the many reasons the company has maintained its stardom position is because it pays attention to users feedback
Recently, the tech giant had a loop hole in one if its software functionality and it was tagged as factory error. The Facetime app on iPhone was vested by a bug that let you listen in on someone before they answered a call. However, Grant Thompson, a 14-year-old high school student from Tucson, Arizona, discovered the flaw around two weeks ago while setting up a group chat with friends playing Fortnite. His mother Michele Thompson said she repeatedly tried to contact Apple about the issue through email and social media to no avail. The company got in touch with her a week ago, once news of the bug had gone viral online, by which point it had taken Group FaceTime offline.
While the iformation was considered as relevant, it also came in at the right time, even before it created more damages especially in the society of iPhone users. The company has, however, issued a solution to the bug in its latest OS update 12.1.4 which is specifically designed to fix the facetime bug alongside other software issue.
According to a source familiar to the company, Thompson act of kindness is payable, and Apple has further confirmed that it plans to compensate the Thompson family and provide an additional gift toward the teenager’s education.